Privacy Policy

Last Updated: January 2026

rt777 is committed to protecting the privacy of every player who visits or registers on our platform. This Privacy Policy explains in clear terms what personal information we collect, why we collect it, how we use it, and the rights you hold as a user of rt777 — Bangladesh's trusted online casino and sports betting destination.

By accessing or using the rt777 website, mobile interface, or any of our services, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue your use of our platform. This policy applies to all users located in Bangladesh and elsewhere who access our services. Players must be 21 years or older to register and use rt777.

1. Information We Collect

To provide you with a secure, personalised, and responsible gaming experience, rt777 collects the following categories of information:

• Identity and contact details: full name, date of birth, email address, mobile number, and residential address (required for KYC verification and account registration).
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard), and account balance history.
• Technical data: IP address, device type, browser version, operating system, session timestamps, and cookie identifiers collected automatically when you access our platform.
• Gaming behaviour: game history, betting patterns, wager amounts, win/loss records, session duration, and responsible gaming settings you configure.
• Communications: messages you send through our support channels, live chat logs, email correspondence, and feedback submissions.

We collect only the data that is necessary to operate our platform safely, comply with applicable regulations, prevent fraud, and serve your individual needs as a player. We do not collect sensitive biometric data or government ID scans beyond what is strictly required for identity verification.

2. How We Use Your Information

The personal data we hold is used strictly for legitimate operational purposes. Specifically, rt777 uses your information to:

• Create, verify, and maintain your rt777 player account, including age verification to confirm you are 21 years or older.
• Process deposits, withdrawals, and all financial transactions through your chosen payment method (bKash, Nagad, Rocket, and others).
• Deliver, personalise, and improve our casino games, cricket betting, slots, and other platform features to match your preferences.
• Detect, investigate, and prevent fraud, money laundering, identity theft, bonus abuse, and other illegal or unauthorised activities on our platform.
• Send you relevant account notifications, security alerts, promotional offers, and updates about rt777 services — subject to your communication preferences.
• Maintain responsible gaming standards by monitoring activity for signs of problem gambling and enabling self-exclusion or limit-setting tools when requested.

3. Cookies and Tracking Technologies

rt777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit our site. We use session cookies (which expire when you close your browser), persistent cookies (which remain until you delete them or they expire), and analytical tools that help us understand how players navigate the site.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the rt777 platform — for example, you may be unable to stay logged in or access personalised features. We do not use cookies for cross-site tracking or sell cookie data to advertising networks.

4. Sharing of Your Information

rt777 does not sell, rent, or trade your personal information to third parties. We may share limited data with trusted partners only under the following strictly defined circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket gateway operators, or card networks) to complete your financial transactions securely.
• Identity verification and KYC service providers engaged to validate your age and identity in compliance with our platform's player protection obligations.
• Technology and platform infrastructure partners, including game studios and software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) who require minimal technical data to deliver their games to your device.
• Law enforcement or regulatory authorities, if we are required by applicable law, court order, or government directive to disclose your information.

In all cases, we require any third party receiving your data to maintain appropriate confidentiality standards and to use your information solely for the purpose for which it was shared. We prohibit our partners from using your data for their own independent marketing without your explicit consent.

5. Data Security

Protecting your personal data is a core priority at rt777. We implement industry-standard security measures to safeguard all information stored on our platform. These include 256-bit SSL encryption for all data transmitted between your device and our servers, secure password hashing, access controls limiting internal data visibility to authorised personnel only, and regular security assessments of our platform infrastructure.

While we employ robust safeguards, no digital platform can guarantee absolute security. We strongly recommend that you use a strong, unique password for your rt777 account, enable any two-factor authentication options we offer, and notify our support team immediately if you suspect unauthorised access to your account. In the event of a data breach that affects your personal information, we will notify you promptly in accordance with our obligations.

6. Payments and Financial Data

All deposits and withdrawals on rt777 are processed through trusted, encrypted payment channels. When you use a payment method such as bKash, Nagad, Rocket, Upay, or an international card (Visa, Mastercard), your transaction details are transmitted directly to the respective payment processor using secure protocols. rt777 does not store your full card numbers, mobile banking PINs, or payment account passwords on our servers.

Transaction records are maintained for audit and anti-fraud purposes in accordance with our data retention schedule. If you have questions about a specific transaction, or if you notice any suspicious financial activity on your rt777 account, please contact our support team immediately via our support email address.

7. Your Rights as a User

As an rt777 account holder, you retain meaningful control over your personal data. Subject to verification of your identity, you have the right to:

• Access — request a copy of the personal data we hold about you, including your account details, gaming history, and transaction records.
• Rectification — request correction of any inaccurate or incomplete personal information held in your rt777 account.
• Erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Restriction — request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Objection to marketing — opt out of receiving promotional communications from rt777 at any time by updating your notification preferences in your account settings or by contacting support.

To exercise any of these rights, please contact our support team using the email address listed in the Contact section below. We will respond to valid requests within a reasonable timeframe. Please note that certain rights may be limited where we are required by law to retain specific data — for example, financial transaction records that must be kept for regulatory compliance.

8. Retention of Data

rt777 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes outlined in this Privacy Policy. Specifically: account registration data is retained for the lifetime of your active account plus a minimum of three years after account closure; financial transaction records are retained for a minimum of five years to satisfy our internal audit and anti-fraud requirements; communication logs and support tickets are retained for up to two years; technical logs such as IP addresses and session data are retained for up to twelve months.

When data is no longer required under our retention schedule and there is no legal basis to continue holding it, we securely delete or anonymise it so that it can no longer be attributed to you as an individual.

9. Third-Party Links and Integrations

The rt777 platform may display content from, or integrate with, third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While these providers power the games on our platform, they operate under their own independent privacy policies. rt777 is not responsible for the data handling practices of third-party game studios or payment processors beyond the contractual obligations we impose on them. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

10. Changes to This Privacy Policy

rt777 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. If the changes are significant, we may also notify you directly via email or through a notice on the rt777 platform.

Your continued use of rt777 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend that you check this page periodically to stay informed about how we protect your data. If you disagree with any updated terms, you should cease using the platform and may request account closure by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rt777 handles your personal data, please contact our dedicated support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

You may reach us by email at [email protected]. Our support team is available around the clock to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities and divisions.